Missing San Jose Mercury newspaper

05/08/2013: delivered after 11:00
05/24/2013: delivered after 10:00
05/26/2013: not delivered, sent complaint mail to customer service, they respond with one week
                     credit plus forwarding complaints to higher level.
06/09/2013: delivered after 8:00
06/16/2013: delivered after 9:30
06/22/2013: redeliver request sent at 7:06am - paper came at 7:45, it turned out to be a late delivery
09/26/2014: redelivery request sent at 8:00AM but newspaper was not redelivered
10/31/2014: redelivery request sent at 8:45AM, no delivery!